Frequently Asked Questions

You can place an order directly through our website by selecting your preferred item, size or option where available, and adding it to your cart. Once you proceed to checkout, you will be able to enter your delivery details and complete payment securely.

Yes. After your order has been placed successfully, you should receive an order confirmation email. Please check your inbox and spam or junk folder if you do not see it straight away.

If you need to change or cancel your order, please contact us as soon as possible at info@nooshamltd.co.uk. We will do our best to help before the order is processed or dispatched.

Once an order has been prepared, dispatched, or confirmed as made-to-order, changes or cancellations may not be possible.

We offer UK-wide delivery. International shipping options may also be available depending on your location. Available delivery options will be shown at checkout where applicable.

Delivery times depend on the item, order processing time, and shipping method selected at checkout. Ready-to-ship items are usually prepared faster than made-to-order, bridal, or limited pieces.

During busy seasons, public holidays, or courier delays, orders may take slightly longer than usual.

Yes. Once your order has been dispatched, tracking details will be sent to you by email where tracking is available.

Return eligibility depends on the item type, condition, and timing of your request. Items must be unworn, unused, unwashed, undamaged, and returned with all original tags and packaging.

Please contact us before sending any item back.

Made-to-order, custom, altered, bridal, and specially prepared pieces may not be eligible for return or exchange unless faulty. Please review product details carefully before placing your order.

Email info@nooshamltd.co.uk with your order number, full name, item details, and reason for return or exchange. Our team will review your request and confirm the next steps.

Please review the size information provided on each product page before ordering. For garments with a fitted or structured shape, we recommend checking your measurements carefully.

Yes. If you are unsure about sizing, please contact us at info@nooshamltd.co.uk before placing your order. We will be happy to guide you where possible.

We aim to show our products as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting, photography, and fabric texture.

NOOSHAM garment listings are supplied unstitched unless an individual product page explicitly states otherwise. Tailoring is required before wear. Standalone dupattas are accessories and do not require garment stitching.

Custom stitching is available on request. Contact us before ordering with the product link, your destination country, event date and measurements. We will confirm whether the design can be stitched, the additional price, the required measurements and the estimated turnaround before you place the order.

Do not assume stitching is included in the displayed product price.

Live availability is shown on each product page. If an item is unavailable, contact Customer Care with the product link and we will confirm whether it can be offered again. We do not promise restocking until it has been confirmed in writing.

Many NOOSHAM pieces use delicate fabrics, embroidery, trims, or embellishment. We recommend handling garments gently and storing them in a cool, dry place away from direct sunlight.

For delicate, embroidered, silk, chiffon, organza, bridal, or embellished garments, professional dry cleaning is usually recommended. Always follow the care guidance provided with your garment where available.

Available payment methods will be shown at checkout. Payments are processed securely through the website checkout.

Yes. Payments are handled through secure checkout providers. NOOSHAM does not store your full card details.

You can contact us through our Contact page or email us directly at info@nooshamltd.co.uk. Please include your order number if your question is about an existing order.

To help us assist you quickly, please include:

• Your full name
• Your order number, if applicable
• The item name or product link
• A clear description of your question or concern
• Photos, if your query relates to a fault or incorrect item