Refund policy

Last updated: 23 July 2026

Return period

We accept eligible return requests made within 14 days of delivery.

How to request a return

Before sending an item back, email info@nooshamltd.co.uk with your order number, full name, item details, and reason for return. We will confirm the next steps and return instructions. Do not send an item before receiving approval.

Eligibility

Returned items must be unworn, unused, unwashed, undamaged, and returned with original tags, packaging, and garment protection intact. Custom, altered, made-to-order, bridal, hygiene-sensitive, or final-sale items may be non-returnable unless faulty or required by applicable law.

Return location

NOOSHAM LTD is a UK-registered online retailer. Approved returns are currently received at our returns facility:

NOOSHAM Returns
PWD, House No. 868i, Block C, Street 40
Islamabad, Pakistan

The UK registered office is not a returns address. Returns from the UK and other countries may require international postage. Customers are responsible for return-shipping costs unless the item is confirmed faulty or incorrect. We provide the correct return instructions before shipment and recommend using a tracked service and keeping proof of postage.

Refunds

Once we receive and inspect an eligible return, any approved refund will be scheduled to the original payment method within 6–7 days. Your bank or payment provider may take additional time to show the refund.

Faulty or incorrect items

If an item is faulty or incorrect, contact us promptly with your order number and clear photos. This policy does not affect your statutory rights.