Returns & Refunds

Last updated: 28 July 2026

This policy applies to orders delivered within the United Kingdom. NOOSHAM LTD is a UK-registered online retailer, and approved returns are processed through our returns facility in Pakistan.

Return period

We accept eligible return requests made within 14 days of delivery. Contact us before sending anything back.

How to request a return

Email info@nooshamltd.co.uk with your order number, full name, item details, and reason for return. We will confirm eligibility and provide return instructions. Do not send an item before receiving approval.

Eligibility

Returned items must be unworn, unused, unwashed, undamaged, and returned with original tags, packaging, and garment protection intact.

Custom, altered, made-to-order, bridal, hygiene-sensitive, or final-sale items may be non-returnable unless faulty or where a return is required by applicable law. Product-specific exclusions are shown on the relevant product page or confirmed before fulfilment.

Return destination

All approved returns must be sent to our returns facility in Pakistan:

NOOSHAM Returns
PWD, House No. 868i, Block C, Street 40
Islamabad, Pakistan

The NOOSHAM LTD registered office in Wolverhampton, United Kingdom, is not a returns address. Customers are responsible for return-shipping costs to Pakistan unless the item is confirmed faulty or incorrect. We provide the correct return instructions before shipment and recommend using a tracked service and keeping proof of postage.

Refunds

Once we receive and inspect an eligible return in Pakistan, any approved refund will be scheduled to the original payment method within 6–7 days. Your bank or payment provider may take additional time to show the refund.

Faulty or incorrect items

If an item is faulty or incorrect, contact us promptly with your order number and clear photos. We will review the issue and provide appropriate instructions. This policy does not affect your statutory rights.